At Vapes MCR, we understand the importance of reliable products. Our warranty policy covers different components of vaping devices to ensure you have peace of mind when shopping with us.

30-Day Return & Replacement Policy

We offer a 30-day return or replacement policy from the date of receipt on eligible electronic devices. If your product develops a fault within this period, contact us for an assessment and potential replacement or refund.

This applies to:
✔ Vape Kits & Mods
✔ External Batteries
✔ Battery Chargers
✔ Tanks & Atomizers

🚨 Conditions:

  • The device must not show signs of physical damage, misuse, or unauthorized modifications.

  • It must be returned with all original packaging and accessories.

Manufacturer Warranties

Many vaping devices come with a manufacturer warranty beyond our 30-day policy. These typically range from 6 to 12 months, depending on the brand.

Vapes MCR can assist by:
🔍 Assessing the product for manufacturer defects
📌 Providing guidance on claiming through the manufacturer
🤝 Acting as an intermediary when possible

🛑 Important: Manufacturer warranty terms vary. Please check the product packaging or the manufacturer’s website for exact details.

Product-Specific Warranty Policies

Vape Kits / Mods

✔ Covered under our 30-day policy.
✔ Manufacturer warranties typically 6-12 months.
❌ Not covered: Accidental damage, general wear & tear, misuse.

Batteries

✔ Covered under our 30-day policy if not damaged due to misuse.
❌ Not covered: General wear & tear, mishandling, overcharging.

Battery Chargers

✔ Covered under our 30-day policy.
❌ Not covered: Faults caused by improper use or mishandling.

E-Liquids / Pods / Disposable Vapes / Tobacco Sticks

  • No warranty due to hygiene and safety reasons.

  • If faulty on arrival, report within 7 days.

  • Disposable vape claims require batch numbers and photographic evidence.

🚨 Note: We cannot replace/refund used items or those discarded without proof.

Tanks / Clearomisers / Cartomisers

✔ Generally considered consumable.
✔ If faulty on arrival, report within 7 days for a replacement/refund.
❌ Not covered: User damage, leaks due to misuse, modifications.

What is NOT Covered?

❌ Normal wear & tear
❌ Damage from misuse, accidents, or improper care
❌ Issues caused by incorrect charging or incompatible accessories
❌ Leaks due to improper storage or handling
❌ Cosmetic damage (scratches, dents, broken plastic)
❌ Modified or altered products
❌ Opened/used e-liquids, pods, or disposables

How to Make a Claim

If you believe your product is faulty, contact us via:

📞 +44-7749-157550
✉️ contact@vapesmcr.com

🔎 We may request:
✔ A detailed description of the fault
✔ Proof of purchase (order confirmation, receipt, or invoice)
✔ Product batch/serial number
✔ Photographic/video evidence of the issue

📦 If needed, return the product to us for assessment:

  • If the item is faulty under our 30-day policy, we will replace or refund it.

  • If covered by a manufacturer warranty, we will guide you through the process.

  • If no fault is found, we will return the item (a delivery charge may apply).

Return Address

For warranty returns, please send items to:

📍 1089 Stockport Rd, Manchester M19 2RE, UK

Additional Information

Proof of Purchase

A valid proof of purchase is required for all claims. This includes an order confirmation email, receipt, or invoice showing:
✔ Product details
✔ Purchase date
✔ Vapes MCR as the vendor

Missing or Damaged Items

🚨 Report any missing items within 48 hours of delivery.
📸 Report shipping damage immediately with photographic evidence.

Contact Us

📍 1089 Stockport Rd, Manchester M19 2RE, UK
📞 +44-7749-157550
✉️ contact@vapesmcr.com

For further details, please review our Refund & Returns Policy.

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